VAHAN360 TERMS OF USE

These Terms of Use (“Terms”) constitute an electronic contract between you (“User”, “you” or “your”) and Swift Events India Private Limited (“Vahan360”, “we”, “us” or “our”) governing your access to and use of Vahan360.in and any associated websites, mobile applications, digital interfaces, vehicle information services, enquiry services, business services, reports, market-intelligence services, fleet or key-account mapping, campaign services and other services made available by Vahan360 (collectively, the “Platform” or “Services”).

These Terms are intended to constitute an electronic record and electronic contract under applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, as applicable. No physical or digital signature is required solely for these Terms unless the law or a separate agreement requires one.

By accessing, browsing, registering with, submitting an enquiry through, purchasing a paid service from, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree, you must not use the relevant Platform or Service.

Your use of the Platform is also subject to the Vahan360 Privacy Policy, applicable Cookie Notice, service-specific terms, order forms, proposals, statements of work and other terms expressly incorporated into these Terms.

These Terms are primarily governed by Indian law. Depending on the nature of the Service and Vahan360’s role, applicable legal requirements may include:

• • The Information Technology Act, 2000 and applicable rules, regulations, directions and notifications.
• • The Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), to the extent applicable and in force for the relevant processing activity.
• • The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, where applicable to Vahan360’s consumer/e-commerce activities.
• • The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, where Vahan360 qualifies as an intermediary and the relevant obligations apply.
• • Applicable intellectual-property, contract, taxation, advertising, telecom, consumer, cybersecurity and other Indian laws.
• • Any sector-specific law applicable to a third-party product or service promoted, listed or facilitated through the Platform.

Vahan360 will not rely on a contractual provision to exclude a mandatory right, remedy, consumer protection, statutory complaint mechanism or jurisdiction that cannot lawfully be excluded.

• Legal Entity: Swift Events India Private Limited
• Registered Office: Road No. 24, Rajeev Nagar, Patna – 800024, Bihar, India
• Privacy Email: [email protected]
• Support Email: [email protected]

The applicable grievance contact and escalation details are set out in the “Contact and Complaints” section below.

Vahan360 provides vehicle discovery, information, comparison and enquiry services and may provide business-to-business services including market intelligence, account research, fleet and key-account mapping, custom reports, campaign support, lead-generation support and related data or research services.

Unless a separate written agreement expressly states otherwise, Vahan360 is not the manufacturer, dealer, seller, lender, insurer, repairer, transporter, registration authority or owner of a vehicle merely because that vehicle or provider appears on the Platform.

Vahan360 is a privately operated platform and is not the Government of India VAHAN portal, Parivahan portal or any government registration authority. Vahan360 does not issue registration certificates, permits or official vehicle-registration documents.

Where Vahan360 provides an interface between a User and an independent provider, the provider remains responsible for its own products, services, representations, approvals, pricing, documentation and contractual performance, subject to any responsibility imposed on Vahan360 by applicable law.

When you use the Platform, submit a form, send an enquiry, communicate with Vahan360 or enter into a transaction electronically, you consent to receiving communications electronically to the extent permitted by applicable law.

Electronic communications, click-through acceptance, consent records, transaction records, order confirmations, system logs and other electronic records may be maintained and relied upon as evidence of the relevant transaction or communication, subject to applicable law.

Transactional or service communications are distinct from optional promotional communications. Nothing in these Terms constitutes blanket consent to promotional communications where separate consent or another lawful basis is required.

The Platform’s consumer enquiry and contracting features are intended for persons aged 18 years or older who are competent to contract under applicable Indian law.

If you act on behalf of a company, firm, institution or other organisation, you represent that you have authority to bind that organisation to the relevant transaction or request.

Vahan360 may impose additional eligibility requirements for specific Services, paid plans, business accounts or regulated third-party services.

Vahan360 may display vehicle specifications, variants, dimensions, features, prices, offers, dealer information, images, availability, financing information, insurance information, used-vehicle information and other content obtained from manufacturers, dealers, providers, public sources, business clients, third-party data sources or Vahan360’s own research.

Information may change without notice. Vehicle specifications, features, colours, accessories, prices, discounts, taxes, registration charges, insurance premiums, finance rates, availability and delivery timelines may vary by location, variant, dealer and date.

Images may depict a representative vehicle, optional equipment, a different variant or a vehicle photographed in a different configuration. You should verify material specifications and commercial terms with the relevant seller/provider before committing to a purchase.

Unless expressly stated otherwise, a price displayed on Vahan360 is indicative and is not a binding offer by Vahan360. Total on-road cost may include ex-showroom price, registration, road tax, insurance, accessories, handling or logistics charges, statutory fees, financing costs and other applicable charges.

Where a seller, dealer or manufacturer provides a price or offer, that party remains responsible for the accuracy and fulfilment of its own commercial offer, subject to applicable law.

Submitting an enquiry does not reserve a vehicle, create a sale or purchase contract, guarantee a test drive, guarantee financing or insurance approval, guarantee inventory or guarantee a response.

You must provide information that is accurate and that you are authorised to provide. You must not submit another person’s personal data unless you have lawful authority to do so.

Where an enquiry is routed to a dealer, manufacturer, lender, insurer or other provider, Vahan360 may share information reasonably necessary to fulfil the requested service, subject to the applicable privacy notice, consent and Indian law.

An enquiry submitted for one identified purpose is not automatically unrestricted permission for unrelated marketing, resale of personal data or indefinite onward sharing.

Independent providers may determine vehicle availability, final price, discounts, booking conditions, finance eligibility, insurance terms, registration requirements, delivery commitments, warranty coverage and after-sales services.

Vahan360 may facilitate communication between Users and providers but does not, merely by listing or connecting a provider, guarantee the provider’s performance.

Users should independently verify the identity of the provider, vehicle documents, ownership/title, insurance, finance or hypothecation status, taxes, statutory charges, warranty and other material terms before making payment or entering into a binding transaction.

Where Vahan360 directly sells a product or Service, the applicable order, invoice or service-specific terms will identify Vahan360 as the contracting party and will govern the transaction to the extent of any inconsistency with these general Terms.

Before making a payment to a dealer or other independent provider, you should verify the recipient’s identity and obtain written information concerning the vehicle or service, total price, applicable taxes and charges, delivery commitments, cancellation terms and refund process.

Where payment is made directly to an independent seller or provider, the contract between you and that provider governs the payment, cancellation and refund obligations, subject to mandatory Indian law.

Where Vahan360 directly accepts payment, the applicable price, taxes, scope, payment terms, cancellation policy and refund conditions will be disclosed before payment. No universal “no refund” rule is implied by these Terms.

Payment processors, banks and other payment service providers may apply their own terms and security procedures. Vahan360 is not responsible for a payment failure caused solely by the payment provider, bank, network or an incorrect payment detail supplied by you, without prejudice to any liability imposed on Vahan360 by law.

You must not use another person’s payment instrument without lawful authority.

The Platform may display or facilitate access to loans, insurance or other third-party financial products.

Lenders, insurers and other regulated providers independently determine eligibility, underwriting, interest rates, premiums, coverage, terms, approvals, documentation and claims handling.

Information on Vahan360 is not a loan sanction, insurance policy, investment recommendation, personalised financial advice or guarantee of eligibility unless expressly issued by the relevant regulated provider.

Users should review the relevant provider’s terms, disclosures and regulatory information before entering into a financial product.

Vahan360 may provide market intelligence, market research, fleet mapping, key-account mapping, lead-generation support, campaign services, custom reports, data analysis and related business services.

A proposal, quotation, order form, statement of work or signed agreement (“Business Agreement”) may specify the scope, geography, period, source coverage, methodology, deliverables, service levels, assumptions, fees, taxes, payment terms, responsibilities and timelines.

If these Terms conflict with a signed Business Agreement on a project-specific commercial matter, the Business Agreement will govern that matter, subject to applicable law.

Additional work, changes in scope, new datasets, new territories or material methodology changes require agreement on the applicable scope and commercial terms.

Vahan360’s research and reports may depend on public records, third-party data, client-provided information, surveys, market observations, estimates, modelling and other sources.

No report should be interpreted as a guarantee that all vehicles, owners, accounts, dealers, registrations, transactions or market participants have been identified.

Market estimates, historical trends and forecasts are provided for decision-support and do not guarantee future demand, sales, market share, conversion, eligibility, financing approval or commercial outcomes.

Where a material methodological limitation is known and relevant, Vahan360 may state that limitation in the relevant deliverable.

A business client that supplies personal data, lead data, customer lists, fleet records or other information to Vahan360 represents that it has the lawful authority and appropriate legal basis to provide that information for the requested purpose.

Client agreements should identify, where relevant, the source of the data, permitted purpose, categories of individuals, data categories, recipients, access controls, communication channels, retention period, deletion requirements and security requirements.

Vahan360 may request evidence of lawful authority, consent, contractual rights or source provenance where reasonably necessary. Vahan360 may refuse, suspend or restrict processing where an appropriate legal basis or authority cannot be established.

A client instruction does not authorise Vahan360 to perform an activity that would violate applicable Indian law.

Where Vahan360 distributes an enquiry or lead to a dealer, OEM, manufacturer, lender, insurer or other business recipient, the distribution will be governed by the applicable notice, consent, service terms, Business Agreement and applicable law.

A recipient may independently determine the purposes and means of subsequent processing and may therefore become a separate Data Fiduciary under applicable law. Vahan360 does not represent that every recipient will be subject to Vahan360’s internal policies after lawful transfer.

Vahan360 will not treat these Terms as blanket authorisation to commercially sell or license personal data. Any commercial data-sharing, audience-matching, dataset licensing or similar service will be subject to an applicable legal basis, contractual framework, notice/consent requirements and other controls required by Indian law.

Campaign services may involve email, SMS, voice, messaging platforms, digital advertising, lead forms, social platforms or other communication channels, depending on the agreed scope.

Campaign results depend on audience quality, offer, creative, budget, channel performance, market conditions, provider follow-up and other factors. Unless expressly guaranteed in a signed Business Agreement, Vahan360 does not guarantee a particular number of enquiries, calls, leads, appointments, test drives, bookings or sales.

Vahan360 and its clients must comply with applicable Indian commercial-communication, telecom, advertising and consumer-protection requirements. A client instruction does not authorise unlawful communication.

Where a communication channel requires consent, preference registration, opt-out functionality, sender identification, template registration or another compliance control, the responsible party must implement the applicable requirement.

Certain Services may require an account. You must provide accurate information and keep your login credentials confidential.

You are responsible for activities carried out through your account unless you can demonstrate that the activity resulted from circumstances for which you are not legally responsible.

Notify Vahan360 promptly if you suspect unauthorised access, credential compromise or misuse of your account.

Vahan360 may suspend access where reasonably necessary to address security risks, fraud, misuse, unlawful activity or material breach of these Terms.

Users may be permitted to submit listings, vehicle information, images, documents, reviews, feedback, enquiries, messages or other material (“User Content”).

You remain responsible for the legality, accuracy and rights associated with User Content you submit.

By submitting User Content, you represent that:

• You have the rights, authority or permissions necessary to submit and use the content for the intended purpose.
• The content is not knowingly false, misleading or materially incomplete.
• The content does not unlawfully infringe another person’s intellectual-property, privacy, publicity or other rights.
• The content does not contain malware or code intended to disrupt or compromise systems.
• Where personal data of another person is included, you have the lawful authority required to provide it.

To the extent necessary to operate the Platform and provide the requested Service, you grant Vahan360 a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, transmit and technically adapt the User Content. This licence does not transfer ownership of your underlying rights and does not give Vahan360 an unrestricted right to exploit personal data contrary to the Privacy Policy or applicable law.

You must not use the Platform to:

• Impersonate another person, organisation, dealer, manufacturer or government authority.
• Submit false, deceptive, fraudulent or materially misleading information.
• Collect, scrape, harvest, index, mine or extract personal data or proprietary information without lawful authority.
• Use another person’s enquiry or contact details for an unrelated purpose.
• Send spam, phishing messages, unlawful bulk communications or communications that violate applicable telecom or advertising requirements.
• Upload malware, ransomware, viruses or other harmful code.
• Attempt unauthorised access to the Platform, accounts, servers, APIs, databases or security controls.
• Probe, scan or test vulnerabilities without Vahan360’s prior written authorisation.
• Reverse engineer, decompile or disassemble software except to the extent such restriction is prohibited by applicable law.
• Use bots, crawlers, scripts or automated extraction tools to copy Platform content or data except where expressly authorised or permitted by law.
• Reproduce, republish, resell or commercially exploit Vahan360 content, datasets or interfaces without permission.
• Use the Platform for unlawful gambling, fraud, money laundering, trafficking or other unlawful activity.
• Upload content that is obscene, sexually exploitative, hateful, defamatory, threatening or otherwise unlawful under applicable Indian law.
• Interfere with the availability, integrity or security of the Platform.
• Use the Platform to circumvent access controls, rate limits, paywalls, authentication or technical restrictions.

Unless Vahan360 expressly authorises it in writing or applicable law clearly permits it, you may not use automated systems to scrape, crawl, extract, copy, reproduce, index, aggregate or systematically collect Vahan360 content, listings, leads, contact details, vehicle databases, reports or other Platform data.

This restriction does not prohibit lawful search-engine indexing or another activity that Vahan360 has expressly permitted through technical instructions or written authorisation.

Vahan360 may implement technical measures such as authentication, rate limiting, robots controls, access restrictions and monitoring to protect the Platform and its Users.

Unless expressly stated otherwise, Vahan360 and/or its licensors own or control the intellectual-property rights in the Platform, including its software, source and object code, databases, design, interface, text, graphics, compilation, reports, methodology, trademarks, logos, branding and original content.

Manufacturer names, vehicle names, logos, photographs and other third-party materials remain the property of their respective owners or licensors. Their display on the Platform does not by itself imply endorsement, ownership, agency or partnership.

You receive only the limited right to access and use the Platform for its intended purpose. No ownership or unrestricted licence is transferred to you.

You must not copy, reproduce, modify, publish, distribute, create derivative works from, frame, mirror, resell or commercially exploit Platform content without the relevant rights holder’s permission, except to the extent expressly permitted by law.

All rights not expressly granted are reserved.

Ownership and permitted use of reports, research, datasets, campaign materials, mappings, dashboards and other business deliverables will be determined by the applicable Business Agreement.

Unless the Business Agreement expressly permits it, receipt of a deliverable does not automatically permit resale, public disclosure, redistribution, sublicensing, republication or use for an unrelated commercial purpose.

Third-party data and materials incorporated into a deliverable remain subject to the rights, licences and restrictions applicable to those materials.

The Platform may contain links, integrations, advertisements, listings or services provided by third parties.

Third-party providers are responsible for their own products, services, terms, representations, privacy practices and performance, subject to responsibilities imposed on Vahan360 by law.

A link or listing does not by itself constitute endorsement, certification or guarantee by Vahan360.

When you leave the Platform or use a third-party service, the third party’s terms and privacy notice may apply.

Vahan360 aims to maintain reliable Platform availability but does not guarantee uninterrupted, timely or error-free operation.

The Platform may be affected by maintenance, updates, outages, network failures, cybersecurity incidents, hosting issues, third-party dependencies or circumstances beyond Vahan360’s reasonable control.

Vahan360 may add, modify, suspend or discontinue features, listings or Services. Where required by law or a paid-service agreement, Vahan360 will provide applicable notice or contractual remedies.

A change to the public Platform does not automatically amend a signed Business Agreement unless that agreement permits the change.

To the maximum extent permitted by applicable Indian law, the Platform and general informational content are provided on an “as available” and “as is” basis. Vahan360 does not warrant that the Platform will always be uninterrupted, secure or free of defects. Accuracy and correction of Platform content are addressed in Section 25A below.

Vahan360 does not warrant that a particular vehicle, dealer, offer, finance product, insurance product, campaign, report or business outcome will be available or suitable for you.

Nothing in this section excludes a representation, warranty or statutory obligation that Vahan360 is legally required to provide or that cannot lawfully be excluded.

25A. Accuracy of Platform Content

Vahan360 strives to provide useful, reliable and reasonably accurate vehicle information, specifications, prices, listings, research, reports and other content. However, information on the Platform may contain errors, omissions, outdated details or inaccuracies, including because it may be obtained from manufacturers, dealers, public sources, clients or other third parties. Except where a warranty or representation is expressly made by Vahan360 or cannot lawfully be excluded, Vahan360 does not warrant or guarantee that all Platform content is accurate, complete, current or error-free.

You should independently verify material information with the relevant manufacturer, seller, dealer, service provider or authoritative source before relying on it or making a transaction or business decision. This section does not exclude liability or statutory rights that cannot lawfully be excluded or limited.

If you identify a possible error or discrepancy in content on Vahan360, you—or an individual, company or other organisation authorised to act on the matter—may email [email protected]. Please include the page URL, a screenshot or clear description of the content, the specific correction or concern, and the supporting source or evidence where available. Vahan360 will review the report and may request further information before deciding what correction, clarification, restriction or other action is appropriate.

Nothing in these Terms is intended to deprive a consumer of rights or remedies available under the Consumer Protection Act, 2019, applicable Consumer Protection (E-Commerce) Rules, 2020, or other mandatory Indian law.

Where Vahan360 is required to display seller information, grievance mechanisms, refund/cancellation information, pricing information or other disclosures under applicable e-commerce law, Vahan360 will provide such information through the relevant interface or service.

Nothing in these Terms creates a contractual exemption from the jurisdiction of a competent Consumer Commission or other statutory forum where such jurisdiction is available under law.

To the maximum extent permitted by applicable law, Vahan360 will not be liable for losses arising solely from:

• Independent acts, omissions, representations or failures of a dealer, seller, manufacturer, lender, insurer or other third party.
• Your failure to verify material information before entering a transaction.
• Incorrect information supplied by a User, client or third party, where Vahan360 did not create or knowingly endorse the error.
• Temporary unavailability caused by events beyond Vahan360’s reasonable control.
• Unauthorised use of your account caused by your failure to protect credentials, except to the extent Vahan360 is responsible under applicable law.
• Indirect or consequential losses, loss of anticipated profits or business opportunities, to the extent such exclusion is lawful.

For paid Services supplied directly by Vahan360, any contractual cap on liability should be stated in the applicable order or Business Agreement. If no project-specific cap applies, Vahan360’s aggregate contractual liability arising from a paid Service will, to the maximum extent permitted by law, be limited to the fees actually paid to Vahan360 for the affected Service during the six months preceding the event giving rise to the claim.

For ordinary free Platform access, Vahan360’s liability will be limited to the maximum extent permitted by applicable law, but this clause does not exclude liability that cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct or any other liability that applicable law makes non-excludable.

Nothing in these Terms excludes or limits statutory consumer rights, liability for death or personal injury caused by negligence where such exclusion is unlawful, or any other liability that cannot lawfully be excluded.

To the extent permitted by law, you agree to indemnify and hold harmless Vahan360 and its directors, officers, employees and contractors against third-party claims, losses and reasonable costs arising directly from your material breach of these Terms, unlawful User Content, unauthorised use of another person’s data, infringement of third-party intellectual-property rights by content you supplied, fraud or unlawful use of the Platform.

This indemnity does not apply to the extent a claim was caused by Vahan360’s own breach of law, negligence, wilful misconduct or other conduct for which Vahan360 is legally responsible.

Vahan360 will provide reasonable notice of an indemnifiable third-party claim where legally and practically possible and will not settle a claim imposing an admission or obligation on you without your reasonable participation.

Vahan360 may suspend or restrict access where reasonably necessary to protect Users, systems, data, security, legal compliance or the integrity of the Platform, or where you materially breach these Terms.

Where appropriate and legally permissible, Vahan360 will provide notice and an opportunity to remedy the breach.

Termination of access does not affect rights or obligations that accrued before termination or provisions that by their nature should survive, including intellectual-property rights, confidentiality, payment obligations, indemnity, limitations of liability and dispute provisions.

Paid Services are additionally governed by the applicable Business Agreement or order terms.

Confidential information exchanged in a business engagement will be governed by the applicable Business Agreement or confidentiality agreement.

Personal data will be handled in accordance with the Vahan360 Privacy Policy and applicable Indian data-protection law.

Neither party is required to disclose information that it is legally prohibited from disclosing. Disclosures required by law, court order or competent authority may be made to the extent legally required.

Vahan360 will not be responsible for delay or failure caused by events beyond its reasonable control, including major internet or telecommunications failures, hosting or cloud outages, cyber incidents not caused by Vahan360’s failure to maintain reasonable safeguards, natural disasters, fire, flood, epidemic, war, civil unrest, governmental action, regulatory restrictions, strikes, power failure or failure of an independent third-party provider.

This clause does not excuse obligations that cannot lawfully be excused or prevent a party from exercising rights available under applicable law.

Vahan360 may revise these Terms from time to time to reflect changes to the Platform, Services, technology, business model, legal requirements or operational practices. The “Effective Date” or “Last Updated” date at the top of this page will be updated when a revised version is published.

Non-material changes, formatting corrections and clarifications will generally take effect when posted. Material changes will take effect on the date stated in the revised Terms, ordinarily no earlier than 30 days after posting where reasonably practicable, unless an earlier effective date is required by law, necessary to address a legal or security issue, or otherwise permitted by applicable law. Where applicable law requires advance notice, specific consent or renewed acceptance, Vahan360 will provide the required notice or obtain that consent or acceptance.

Continued use of the Platform after revised Terms take effect may indicate acceptance only to the extent permitted by applicable law. If you do not agree to a material change, you should stop using the affected Service and, for a paid Service, refer to the applicable order or Business Agreement for any termination or other rights. A change to these public Terms does not automatically amend a separately signed Business Agreement unless that agreement expressly permits such amendment.

These Terms are governed by and construed in accordance with the laws of India.

Subject to mandatory statutory rights, regulatory forums, Consumer Commissions and other jurisdiction that cannot lawfully be excluded, the courts of competent jurisdiction at Patna, Bihar, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the use of the Platform.

Nothing in this clause prevents a User from exercising a statutory right to approach a competent consumer forum/commission, the Data Protection Board of India, a regulator or another authority where such right exists under applicable law.

For business-to-business engagements, the parties may agree in the applicable Business Agreement to a specific dispute-resolution mechanism, including negotiation, mediation or arbitration under the Arbitration and Conciliation Act, 1996, as amended.

Unless a Business Agreement expressly provides otherwise, these general Terms do not impose mandatory arbitration on consumer Users.

Any agreed arbitration clause should identify the seat, language, appointment procedure and applicable rules and must remain subject to mandatory provisions of Indian law.

Users may submit complaints concerning the Platform, content, services or an alleged violation of these Terms using the contact details below.

Privacy and data-protection complaints should be submitted to [email protected]. General service complaints may be submitted to [email protected].

Content Removal, Correction or Takedown Requests

Any individual, company, rights holder or duly authorised representative who believes that content on the Platform is unlawful, inaccurate, infringing, confidential, posted without authority or otherwise requires review may email [email protected] with the subject line “Content Review / Removal Request”.

Please provide the relevant page or content URL, screenshots or copies of the material, a description of the concern and the action requested. Where relevant, include the basis of your authority and supporting evidence, such as proof of rights ownership, authorisation, a reliable source showing a correction, or details of an applicable legal order. Do not send unnecessary sensitive personal information.

Vahan360 will review requests in light of the information provided, applicable law, relevant contractual or intellectual-property rights, and the context in which the content appears. Where appropriate and lawful, Vahan360 may correct, annotate, restrict access to, disable or remove content, or request additional information. Submission of a request does not automatically guarantee removal; Vahan360 may decline or defer action where the request is insufficiently supported or removal is not legally or otherwise appropriate. This does not limit any mandatory notice-and-action duties or rights under applicable law.

For urgent matters involving a court order, competent-authority direction, alleged impersonation, exposed confidential information or a credible security risk, clearly identify the urgency and attach relevant supporting material.

Where a specific grievance mechanism or statutory officer is required by applicable law for a particular Service, Vahan360 will maintain and publish the applicable details.

A complaint should include the relevant page, listing, enquiry, transaction or project reference and a concise description of the issue.

• Grievance / Privacy Contact: Ravish Kumar
• Privacy Email: [email protected]
• Support Email: [email protected]
• Registered Office: Road No. 24, Rajeev Nagar, Patna – 800024, Bihar, India

Notices to Vahan360 may be sent to the registered office or applicable official email address stated on the Platform. Notices to Users may be delivered by email, account notification, in-Platform notification, SMS or another legally permissible method using the contact information supplied by the User.

Vahan360 is not responsible for delivery failure caused by an incorrect or outdated contact detail supplied by the User.

You may not assign your rights or obligations under these Terms without Vahan360’s prior written consent, except where such restriction is prohibited by law.

Vahan360 may assign or transfer these Terms in connection with a merger, restructuring, sale of a business or assets, financing or corporate reorganisation, provided that such transfer does not unlawfully reduce your statutory rights.

If any provision of these Terms is held invalid, unlawful or unenforceable, that provision will be modified or severed only to the extent necessary, and the remaining provisions will continue to the extent permitted by law.

Failure or delay by Vahan360 to enforce a provision does not constitute a waiver of that provision or any other right. Any waiver must be express and, where required, in writing.

Unless expressly stated in a separate written agreement, these Terms do not create a partnership, joint venture, agency, employment relationship, franchise or fiduciary relationship between you and Vahan360.

Use of the Platform does not make Vahan360 the agent of a dealer, lender, insurer or other provider merely because Vahan360 facilitates communication or displays information.

These Terms, the Privacy Policy, applicable Cookie Notice, service-specific terms and any signed Business Agreement or order form together govern your use of the relevant Service.

For consumer transactions, mandatory statutory rights and disclosures prevail over inconsistent contractual wording.

For business engagements, the signed Business Agreement prevails over these general Terms on project-specific commercial matters, unless the Business Agreement expressly states otherwise.

Vahan360 is primarily governed by Indian law. If Vahan360 expressly offers Services in another jurisdiction and that jurisdiction’s mandatory law applies, Vahan360 may publish supplemental jurisdiction-specific terms or notices.

Any international privacy or data-protection requirements applicable to a particular processing activity are addressed in the Vahan360 Privacy Policy or an applicable supplemental notice. Nothing in this section changes the governing law and Patna jurisdiction provisions for matters that are validly governed by Indian law.

Vahan360 is privately operated and is not affiliated with, endorsed by or operated by the Government of India, the Ministry of Road Transport and Highways, VAHAN, Parivahan, any Regional Transport Office or any other government authority merely because the Platform displays vehicle-related information or references public/government data.

Users must not represent Vahan360 as a government portal, authority, registration office or statutory service provider.

1. Verify the identity and credentials of the seller/dealer.
2. Verify the vehicle registration, ownership/title and applicable documents.
3. Verify insurance, finance/hypothecation status and outstanding obligations where relevant.
4. Verify the actual vehicle condition and inspection history where applicable.
5. Confirm the final price, taxes, registration, insurance, accessories and other charges in writing.
6. Obtain written delivery, cancellation, warranty and refund terms from the contracting provider.
7. Do not transfer money solely on the basis of an online listing without verifying the recipient and transaction.

These Terms are drafted for Vahan360’s India-first operating model and should be implemented consistently with Vahan360’s actual Platform features, payment flows, seller/dealer arrangements, lead-routing mechanisms, client agreements, data sources and operational controls.

A Terms of Use page does not itself create a legal basis for processing personal data, authorise unlawful communications, convert Vahan360 into the seller of a third-party product, or confer intermediary safe-harbour protection independently of statutory requirements.

Where Vahan360’s operational model changes materially—for example, direct vehicle sales, escrow, payments to sellers, auctions, vehicle financing, insurance distribution, paid subscriptions, public user listings, commercial dataset licensing or regulated financial activities—these Terms and the applicable service-specific agreements should be reviewed before launch.

• Information Technology Act, 2000.
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, where applicable.
• Digital Personal Data Protection Act, 2023.
• Digital Personal Data Protection Rules, 2025, subject to their notified commencement schedule.
• Consumer Protection Act, 2019.
• Consumer Protection (E-Commerce) Rules, 2020, as amended or applicable.
• Applicable rules and directions concerning cybersecurity, electronic records, commercial communications, advertising, consumer protection, intellectual property and payments.

The above references are subject to amendment, replacement, notification and commencement by the competent authorities. Vahan360 should review this page periodically and before material changes to the Platform or business model.

• Swift Events India Private Limited
• Road No. 24, Rajeev Nagar, Patna – 800024, Bihar, India
• Privacy / Data Protection Contact: Ravish Kumar
• [email protected]
• [email protected]
• Website: Vahan360.in