Support
Frequently Asked Questions
Find answers about choosing a vehicle, sending an enquiry and working with Vahan360 on a business project.
Vehicle Marketplace
What is Vahan360?
Vahan360 is a vehicle marketplace with services for automotive businesses. We help buyers understand vehicle options, prices and offers, and help companies identify relevant customers, audiences and markets.
How does Vahan360 help me choose a vehicle?
You can explore model information, specifications and listed prices to build a shortlist around your needs. Where comparison features are available, you can compare options. You can also ask for further information before deciding.
Which vehicles can I explore?
You can explore bikes, scooters, three-wheelers, cars, trucks, tractors and electric vehicles within the categories and listings available on the website.
Can I find a vehicle for my business?
Yes. You can research vehicles for passenger transport, deliveries, goods movement or other business use. Share your intended use, location and quantity when making an enquiry.
How should I compare models?
Start with your intended use and budget. Consider specifications, mileage or range, carrying capacity where relevant, running costs and local support. Confirm important details with the manufacturer or dealer before purchase.
Are the listed prices final?
Prices are indicative unless expressly confirmed otherwise. The final cost may vary by variant, location, registration, insurance, accessories and offers. Request an itemised quotation from the dealer.
How can I check a vehicle offer?
Review the listed offer and ask the relevant provider to confirm its validity, eligible variants, location and conditions. An advertised discount may depend on finance, exchange or other eligibility requirements.
How do I send a vehicle enquiry?
Use the enquiry option where available or the Contact Us page. Include the vehicle or category, your city or pincode, and the information you need.
Who will contact me after an enquiry?
Our team or the relevant dealer or provider identified in the enquiry process may contact you according to your request and applicable consent. See the enquiry notice and Privacy Policy for sharing details.
Can I request a test drive or demonstration?
You can ask for a test drive or demonstration. Availability, location and scheduling depend on the relevant dealer and vehicle.
Does Vahan360 sell vehicles directly?
Unless expressly stated otherwise, the purchase is completed with the relevant dealer or seller. Vahan360 helps with research and enquiries.
Does an enquiry confirm a booking?
No. A booking requires the seller’s process and confirmation. Before paying, confirm the recipient, vehicle details, charges, delivery commitments and cancellation terms.
Can I get finance or insurance assistance?
Ask the relevant provider whether assistance is available. The lender or insurer determines eligibility, approvals, rates, coverage and terms. An enquiry does not guarantee approval.
Who handles delivery, warranty and after-sales service?
These are generally handled by the relevant seller, manufacturer or service provider under their terms. Confirm the responsible party and commitments before purchase.
How do cancellations and refunds work?
The terms of the party accepting your booking or payment apply, subject to applicable law. If Vahan360 offers a directly paid service, its payment and refund terms will be disclosed separately.
Is Vahan360 the government VAHAN portal?
No. Vahan360 is privately operated. It does not issue registration certificates or provide official vehicle registration services.
Business Services
How does Vahan360 help companies?
We help businesses understand where opportunities exist, which customers or accounts are relevant, and how to focus sales and advertising efforts. Services are scoped around the client’s product, market and objective.
What business services are available?
Our services include automotive market intelligence, fleet and key account mapping, custom reports and campaign support. The proposal confirms the services, coverage and deliverables available for your project.
Which industries can use your services?
Vehicle manufacturers, EV brands, dealers, fleet and logistics businesses, banks and NBFCs, insurers, tyre companies and aftermarket businesses can discuss their requirements with us.
Can you help us identify a target market?
Yes. Depending on coverage, analysis can examine vehicle categories, registration trends, brand or model performance and geographic patterns. It helps prioritise areas for further assessment rather than assuming every location offers the same opportunity.
Can reports cover a state, district, city or pincode?
Reports can be scoped by geography where the required information is available. We confirm coverage, period, definitions and limitations before beginning the work.
What is fleet and key account mapping?
It is research into relevant business accounts and their fleet or vehicle requirements within an agreed territory and segment. The proposal specifies the information, validation and outputs included.
How do you identify the right customer or audience?
We agree criteria such as product fit, geography, vehicle use and relevant business characteristics. Audience planning follows those criteria and the permissions applicable to the information. A mapped account is not automatically a confirmed buyer.
How can this help us focus advertising?
A defined audience and territory can give a campaign a clearer direction than broad targeting alone. Results still depend on the offer, creative, channel, budget and follow-up; targeting does not guarantee a sale.
Can you work with our customer list?
This can be considered after reviewing the intended purpose, source permissions and security requirements. Providing a list does not automatically authorise all marketing channels or onward sharing.
What can campaign support include?
An agreed project may include audience planning, creative coordination, execution through selected channels, enquiry follow-up, sales-team handoff and performance reporting. The proposal defines who is responsible for each activity.
How are enquiries handed to our sales team?
The project agreement defines the recipient, fields, handoff method and reporting frequency. Personal information is shared only with an appropriate basis and the relevant notice or consent.
Do reports include personal contact details?
This depends on the agreed output and the lawful basis for use and disclosure. Market analysis can be delivered in aggregated form. Requesting a contact list does not establish permission to provide or market to it.
Do you guarantee leads, bookings or sales?
No general guarantee applies. Any specific commitment must be expressly agreed. Campaign performance depends on factors including audience relevance, product fit, pricing and sales follow-up.
How are services priced?
Pricing depends on the project scope, geography, period, outputs and execution requirements. A proposal explains fees and, where applicable, media spend, content costs, taxes and other charges before work begins.
How do we request a business proposal?
Use the Business Enquiry option or Contact Us page. Share your company name, target geography, vehicle segment, business question and expected deliverables.
Privacy and Support
How is my personal information used?
The Privacy Policy explains collection, purposes, sharing, retention and privacy requests. The enquiry notice explains the relevant dealer-sharing and contact process.
How can I stop promotional messages?
Use the opt-out method provided in the message or contact the privacy or support channel listed on the website. Necessary correspondence about an active request may be handled separately where lawfully permitted.
How can I report incorrect information or a service issue?
Use Contact Us and include the relevant page link, enquiry or project reference, and a short explanation. Do not send passwords, payment credentials or unnecessary identity documents.